Privacy Policy

Your privacy is of the highest consideration and you may request a copy of information we have recorded about you. You are also free to request we remove all your identifiable information.

Below are our list of services and how your information is used with respect to the services.

Hair services

We ask for the minimum level of your personal details such as name and contact details so that we can run our business effectively. Notes pertaining to your service - colour formulas, preferred styles, allergies for example - are used to maintain and exceed our level of service.

We consider you have provided consent for us to store personally identifying information and information about your service based on your receiving services from us.

There are times, depending on the type of service we are providing, where it will be necessary to ask questions pertaining to your medical history. These can, but at not limited to, allergies, pregnancy, injuries, skin condition or any other relevant medical considerations that may impact our services.

Your consent will be obtained prior to storing this information.

Appointment confirmations and reminders

Confirmation, reminders and cancellation appointments will be made via phone, email or SMS.

As you’ve made this appointment with us, we consider that we have your consent to contact you but of course, you can opt out if you choose.

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing

Our marketing emails and text messages are automated and may be determined by certain preferences or service histories. You can opt out of these if you so choose.

Contact and complaints

You may contact us to:

– Discuss our privacy policy.

– Request information we have stored about you.

– Request we remove all identifying information about you.

– Make a complaint